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Payment and Prices.

The Lapland Letters prices listed on the website are in UK pounds sterling. The Lapland Letters post master reserves the right to change any advertised price at any time. Lapland Letters uses PayPal’s secure payment services to make sure your payment is taken in full at the time of ordering. Payment made from a credit card or debit card will be exchanged to the currency of your country, at the current rate charged by your credit/debit card company.

VAT & Tax Charges.

All prices include 20% VAT where applicable, and this is chargeable on all orders within the European Union. Because of the increased postal charges to send your letter outside of the European Union, the price does not include VAT, but takes into account the extra postal charges and an administration charge.

Shipping and Handling

Lapland Letters send personalised Santa letters, and other magical extras, to anywhere in the world using Royal Mail’s postal service. We offer free standard delivery on all UK orders, and have options available for worldwide shipping, and express delivery services. Read more about our shipping options on our post page.

Confirming Your Order

Your order with Lapland Letters will be confirmed by email, and you will receive a separate payment confirmation email from PayPal.

Final Order Dates

To ensure that all Lapland Letters products, including our personalised Santa Letter, activity pack, and other magical extras, are delivered on time, international orders will not be accepted after the 6th December 2023. Orders for delivery within the United Kingdom will not be accepted after 20th December 2023. See our postal dates page for more useful 2023 Christmas mailing information.

Returns and Refunds.

Each purchase that leaves the Lapland Letters workshop is checked for accuracy and quality, prior to dispatch. Our success is based upon delivering a product we are proud of. However, if for any reason your order does not meet our usual high standards, is damaged or faulty, please contact the Lapland Letters Customer Service team who aim to respond within two working days. Read our returns policy and refund policy for more details.


We love to hear from our customers! If you’re happy to share a review online, then visit our Facebook page or Instagram account to share your photos and/or feedback of your child’s reaction to our personalised Santa letters. You can also email any comments, feedback or suggestions about your experience of Lapland Letters to

Many Thanks

Lapland Letters Customer Services

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