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Every purchase of a letter(s), including those with activity packs and other magical extras, will be dispatched from our UK-based Lapland Post Room, then delivered by Royal Mail Postal Service.

We aim to dispatch all orders next working day, however in busy periods, this can take up to 3 days.

Orders with standard delivery, including those with letters, activity packs and other magical extras, have an estimated delivery time of 3-10 days in the UK, and 7-15 days for deliveries worldwide.

Orders with the Reindeer Express Delivery service will receive their order next day if ordered before 12 noon that day, but due to Royal Mail and Sorting Office delays, these can take up to within 2-3 days if delivered within the UK, and 5-15 working days for the rest of the world.

Final post dates for Christmas 2023 delivery:

Destination Postal Deadline
Caribbean 30/11/2023
Australia, Greece, Italy, New Zealand, Portugal 01/12/2023
Africa, Central and South America, Asia, Far East and Middle East 02/12/2023
Cyprus, Malta, Sweden 09/12/2023/td>
Eastern Europe (except Czech Republic, Poland and Slovakia), Turkey 10/12/2023
Canada, Czech Republic, Finland, Poland, USA 12/12/2023
Austria, Belgium, Denmark, France, Germany, Iceland, Ireland, Luxembourg, Netherlands, Norway, Slovakia, Spain, Switzerland 15/12/2023
United Kingdom (Standard Delivery) 11/12/2023
United Kingdom (Express Delivery) 20/12/2023

You can find more information about our delivery services on our Postal Dates page.

If you have any questions, please contact a member of the Lapland Letters Customer Services team.

Missing Orders

Due to no fault of Lapland Letters, a small number of orders may go missing once they have left our Lapland post room and are handed over to Royal Mail. We cannot not take responsibility for their services, however, we also appreciate that Christmas is a magical time, and we do not want to leave you, or your child, disappointed.

If you have waited longer than 10 working days (UK customers) or 15 working days (Worldwide customers) for your order to arrive, please let us know. If you email we will dispatch a full replacement order by the next working day with our Speedy Elf service.

PLEASE NOTE: All missing orders must be reported no later than 15 days after the date of purchase in order to qualify for a refund, under the terms of our refund policy.

In the unlikely event that we cannot get you your replacement in time for Christmas, we offer the following three options:

  1. Email you a digital version of your letter to print out on Christmas Eve and repost your full original order.
    Many items are collectable keepsakes, so we do recommend this.
  2. Repost your full order, with a bonus Lapland Elf letter, explaining how the letter(s) got stuck at the bottom of Santa’s Sack. This option would also include a bonus, surprise gift.
  3. Refund of your order in full, if within our refund / returns period.

Many Thanks

Lapland Letters Customer Services

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