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Our Santa letters, and other personalised products, can only be returned if they are faulty or damaged. This is because they are personalised products, and specifically made to order. All returns must be reported to the Lapland Letters Customer Service team no later than 15 days after the date of purchase in order to qualify for a refund, under the terms of our refund policy.

Quality Control

Each purchase that leaves the Lapland Letters workshop is checked for accuracy and quality, prior to dispatch. Our success is based upon delivering a product we are proud of.

However, if for any reason your order does not meet our usual high standards, is damaged or faulty, please contact the Lapland Letters Customer Service team who aim to respond within two working days.

Sant Letters Returns Policy

Email a member of the Lapland Letters Customer Service team with details of your returns request within 15 days of your purchase date.

You will be asked the reason you are unsatisfied with your purchase, so that we can ensure this is an isolated incident, and not a widespread issue.

We request that you send the product back, complete with all contents and packaging. Our UK postal address can be found on our contact page.

A return can only be processed once the order has been received back to us in its original condition, postage is at the customer’s expense. If any part of the order, including letter(s), activity pack, magical extras, are missing, the return cannot be processed. In this event, Lapland Letters will contact you in regards to the missing item(s), and the return will not be processed until we have received the full purchase content.

Once we have received the damaged, faulty or substandard product, you will be offered two options:

1. Replacement product(s) to be dispatched the same day


2. A full refund, which will be refunded via the original payment method

Many Thanks

Lapland Letters Customer Services

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