Nov 5, 2026
Yes, Santa does reply to letters, although how children receive a response depends on the service they’re using. In the UK, Royal Mail runs a seasonal Letters to Santa scheme, while families can also arrange a personalised letter from Santa through Lapland Letters.
For children, the excitement often begins long before any reply arrives.
There’s the careful handwriting, the important decisions about what to include and the moment their envelope is finally ready. Then comes the wonderful thought that somewhere in Lapland, Santa might soon be reading their very own words.
At Lapland Letters, that sense of wonder is woven into the magical world of Elf Postie, the Lapland Postal Department and the carefully prepared Christmas letters that make their way to children each year.
Every Christmas, children send Santa an extraordinary collection of letters.
Some contain carefully planned wish lists. Others arrive with colourful drawings, stories about school or curious questions about life in Lapland.
Royal Mail’s annual Letters to Santa service offers children the opportunity to receive a reply, although responses aren’t guaranteed.
That’s why it’s important to follow the correct posting instructions and allow plenty of time before Christmas.
Of course, knowing Santa’s address is an important part of making sure those carefully written Christmas wishes reach the right place.
At the Lapland Postal Department, Christmas correspondence is a very serious business.
Well, serious most of the time.
Elf Postie and the postal elves have an important job looking after children’s Christmas wishes. There are envelopes to sort, messages to check and plenty of questions that need passing along to Santa.
Not every letter looks alike, either.
Some are written in the neatest handwriting imaginable. Others have a few crossed-out words, a drawing in the corner or perhaps a little glitter tucked inside.
But to the elves, each one is special because it has been written by a child who believes their message matters.
Within the Lapland Letters world, the Magical Portal carries Christmas post to Letterbox Lane, where Elf Postie adds the official Lapland Postmark before taking the letter safely to Santa’s Official Desk.
With enchanted letter templates, magical postage stamps and a special portal envelope, even the simple act of writing to Santa can become part of this magical journey.

Absolutely.
A personalised letter offers something a little different from a general Christmas greeting.
Imagine your child opening an envelope addressed especially to them, then discovering that Santa knows their name, something they’ve achieved or a special wish they’ve shared.
It’s those thoughtful details that can make the moment feel so extraordinary.
At Lapland Letters, personalised letters from Santa are created around the information families provide, helping to make the experience feel personal.
It’s a separate service from Royal Mail’s seasonal scheme, so parents can choose whichever approach suits their family.

There isn’t one answer that applies to every service.
Royal Mail’s seasonal replies depend on its annual arrangements, while personalised letters ordered through Lapland Letters follow our own preparation and dispatch schedules.
Every letter needs time to make its journey, from the busy Lapland Postal Department to its final destination. The Lapland Postal Department delivery information explains the current options and recommended posting dates.
It’s always sensible to organise Christmas post early, particularly when you’re hoping to create a surprise before Christmas Eve.
A Christmas letter doesn’t need to be a long list of presents.
Children might like to mention something they’re proud of, a favourite memory from the year or a question they’ve been saving for Santa.
Perhaps they’d like to know what the reindeer eat, whether the elves enjoy Christmas pudding or how Santa manages to remember so many names.
And for the youngest children, a drawing or a message dictated to a grown-up is every bit as meaningful.
The lovely thing about writing to Santa is that there’s no perfect way to do it.
It’s simply a chance for children to share a little piece of their world.

The magic of receiving a letter from Santa is often found in the smallest details.
The excitement of spotting a special envelope. The anticipation of opening it. The moment a child looks up and asks how Santa knew something only they could have told him.
Those are the memories that stay with families long after Christmas has passed.
And a little Christmas post can be the beginning of a tradition they look forward to year after year.
Father Christmas loves to receive letters! If your child would like to write a letter to Santa, we recommend they include a few fun festive facts about themselves (What is their favourite Christmas tradition? What do they like to put on top of their hot chocolate? Do they prefer Jingle Bells or When Santa got stuck in the chimney?) as well as the latest update on their Christmas Wish. If they like writing on paper, then they can send it to the Lapland Postal Department via Royal Mail using the address below. Or, if their grown up has access to email, they can whizz it over to [email protected] who will make sure Santa sees it.
The Lapland Elves have lots of lovely friends in the Royal Mail, who make sure that all letters addressed to our Lapland Letters address make it safely to our UK Postal Department. From there, the Lapland Elves use Christmas magic to make sure each letter makes it way safely to Santa’s desk.
Each Letter from Santa is printed on beautifully crafted, authentic paper, designed to feel like it’s come straight from Lapland. More than just your child’s name and age, each letter is uniquely written to capture precious personal details, each Santa letter can be signed by Santa, Santa Claus or even Father Christmas.
Our Lapland Letters include the following:
To ensure the Lapland Elves receive your child’s letter to Santa, please send it to the official postal Dept for Lapland UK:
Lapland Postal Department – UK Portal
Att Elf `Helpers
43 Leigh Hall Road
Leigh on Sea
Essex
SS9 1RL
All letters are processed, checked for Good Behaviour, then posted via our magical letterbox portal to:
Lapland Postal Department – Head Postal Office
Att Elf Postie
Letter Box Lane
Arctic Circle
Lapland
Creating a unique, personalised letter from Santa or Father Christmas with Lapland Letters is simple! Just follow these five magical steps;
See for yourself why a Lapland Letters letter from Santa, is the most authentic Santa letter experience available.
Once you have placed your order on the Lapland Letters website, our Lapland Elves will get to work ensuring all their personalised details are correct, and that Santa uses his magical Infinity ink to sign the bottom. Once finished, it will be hand packed and sealed in the Lapland Postal Department, before making its way to the address you supplied. All orders are dispatched via Royal Mail within 3-10 days of purchase.
Delivery options are available, including Next Day Reindeer Express!
Please note the elves start posting mid-November for a more festive experience.
If you have any issues or concerns with your order, please email:
[email protected] who will be happy to help.
While the most famous of the herd is undoubtedly Rudolph with his glowing red nose, Santa travels with a legendary team including Dasher, Dancer, Prancer, Vixen, Comet, Cupid, Donner, and Blitzen. Each of these legendary reindeer names represents a unique personality that helps the team work together to deliver joy across the globe.
When they aren’t busy preparing for their Christmas Eve flight, the herd spends their time roaming the snowy forests and rolling hills. You can find Santa’s reindeer living in Lapland, where the crisp Arctic air and abundance of mossy treats provide the perfect home for them to rest and play throughout the year.